AUTO SERVICES

Paper documents and traditional document management methods create security and productivity challenges for AUTO  companies. A digital business and data management tool can reduce paper usage and simplify long and complicated procedures.

Main challenges

• Insufficient document storage space and security​

Paper documents increase the risks of losing or damaging important client data. Hotels need additional secure storage rooms and human resources to ensure proper paper document maintenance and safety.

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• Prolonged document search​

According to GDPR (General Data Protection Regulation), client data must be stored until it’s no longer needed to process information of a customer. After years, hotels collect bulks of documents, raising the risk of losing private information, and prolonging document processing.

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• Costly document shredding​

When the time comes, paper documents need to be erased without leaving any trace of information. Hospitality companies have to deal with costly document erasure operations and special security procedures.

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• Low data quality and lost communication with customers​

Up to 50% of handwritten documents are lost because of insufficient data quality. Handwritten information on paper can be challenging to identify, and because of that, a company might accidentally violate GDPR requirements. Due to mistakes and discrepancies, hotels can’t continue communication with customers, losing upselling opportunities.

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• Limited COVID-19 preventive measures

Paper documents are in contact with at least a few people, meaning the chances of spreading the virus increase. Paper document disinfection is difficult, making it more challenging to protect customers during a health crisis.