TELECOMMUNICATION SECTOR

Telecommunication companies have to deal with hundreds of documents and contracts. Service quality, data security, and further communication with customers depend on information accuracy. However, paper usage in the company’s processes raises risks that only digital solutions can solve.

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The main challenges

 

Document loss in the logistics process.

By distributing paper documents, a company risks losing or spoiling private information. Telecommunication companies face a 2-4% of document loss factor, resulting in revenue gaps and potential risks of information tampering.

Expensive paper inventory and storage.

Due to the high amounts of paper documents, telecommunication companies need to increase safe storage space. Storing and maintaining paper documents require regular inventory logs, which cost additional security and human resources.

Long service activation process at the expense of customer experience.

After a contract is signed, employees responsible for activating services need to fill in data into a system by hand. Due to manual work, it takes longer to start services, human-made errors increase, affecting customer service experience.

Information gaps and invalid data.

Due to low data quality and information gaps in paper documents, telecommunication companies risk violating GDRP requirements and losing the ability to upsell additional services or products.

Solution

 

Fast and straightforward integration through APIs. ​ 

Digital signing tool to initiate the signing in stores or at a client’s home using a tablet.

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Agreement confirmation to add a terms and conditions agreement before a client can sign a document. 

Multiple signing methods - signing pencil, mobile or Smart-ID signature.

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Results

 

  • Fewer expenses on document management.

  • Improved data quality to offer tailored products.

  • Fast and effortless service activation.

  • Sustainable and eco-friendly business. 

Agreement window

Add a step before initiating the signing process to ensure the customer agrees to terms and conditions. The agreement window guarantees client data security and makes further communication and marketing processes easier.

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